Digital Tools & Case Management

This course covers the tools you will use every shift. Its final assessments are written and uploaded rather than multiple choice, so they are graded by a human — expect a delay before you see your result.

What you will learn

  • Navigate the case management system
  • Use lookup tools without leaking data
  • Apply the security baseline
  • Submit a written case analysis
Course introduction

Course content

The Tools

What we use, and what we refuse to use.

Lessons

Tour of the Case System Lookup Tools Without Leaking

Security & Assessment

The baseline, then a written assessment marked by a human.

Lessons

The Security Baseline Written Assessment: Analyse a Case Reporting and Metrics

Questions about this course?

Your trainer reads every message and normally replies within two working days.